Cathy Wilcox Training Ltd Privacy Statement

This statement explains how we use the personal data we collect from you when you use our website or when we deliver services to you.

What data do we collect?

  • Contact identification information (including name, email address and phone number etc)
  • Delegate information (including name, email address, phone number and role etc)
  • Information on people we are coaching (name, email address, phone number, role, training needs, writing style etc.)

How do we collect your data?

You directly provide us with most of the data we collect, although we collect some information from delegates and the people we coach.  We collect data and process data when:

  • you register online or place an order for any of our products or services;
  • you or your delegates provide feedback online or following a training or coaching session;
  • you use or view our website via your browser’s cookies; and
  • your delegates provide information during training and coaching sessions.

How will we use your data?

We collect your data so that we can:

  • manage your account and invoice you;
  • deliver effective training and coaching; and
  • give feedback to you and your delegates following coaching and training sessions.

How do we store your data?

We store your data encrypted on a password-protected laptop or mobile phone, securely backed up in the cloud. If data is on paper (for example feedback forms and pre- and post-training assignments), we scan it and shred hard copies.
We will keep any data you provide for marketing purposes for as long as you consent to our holding it, and in any case no longer than necessary.
We keep all other data for as long as is necessary to allow us to perform our contract with you.  For contact information this will be for as long as we are providing services to you, so that we can administer our relationship with you.  We will keep delegate information, and information about people we coach, for as long as you remain a client, so we can check previous attendance details.  After this, we will delete your data.

What are your data protection rights?

We want you to be fully aware of your rights.  Every user is entitled to the following:

The right to access
You have the right to ask us for copies of your personal data.

The right to rectification
You have the right to ask us to:

  • correct any information that you believe is inaccurate; and
  • complete any information that you believe is incomplete.

The right to erasure
You have the right to ask us to erase your personal data, under certain conditions.

The right to restrict processing
You have the right to ask us to restrict the processing of your personal data, under certain conditions.

The right to object to processing
You have the right to object to our processing your personal data, under certain conditions.

The right to data portability
You have the right to ask us to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you ask us to do any of the above, we have one month to answer you.  If you wish to exercise any of the above rights, please:

Email us:         cathy (at) cathywilcoxtraining (dot) com
Call us:            +44 (0)1844 252331
Write to us:      Meadow End, Skittle Green, Bledlow, Princes Risborough, Bucks, HP27 9PJ

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.  For further information, visit

How do we use cookies?

We use them in a range of ways to improve your experience on our website including:

  • keeping you signed in; and
  • understanding how you use our website.

What types of cookies do we use?

Functional cookies
We use these so that we recognise you on our website and remember your previously selected preferences.  We use a mix of first-party and third-party cookies.

Analytics cookies
We use these to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser.  However, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites.  Our privacy statement applies only to our website and to the services we provide, so if you click on a link to another website, you should read their privacy statement.

Changes to our privacy statement

We review our statement regularly, and will place any updates on this web page.

How to contact us

Email us:        cathy (at) cathywilcoxtraining (dot) com
Call us:           +44 (0)1844 252331
Write to us:      Meadow End, Skittle Green, Bledlow, Princes Risborough, Bucks, HP27 9PJ

How to contact the appropriate authority

If you wish to report a complaint, or if you feel that we have not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office: www.

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